Preparation for Your Visit

PREPARATION FOR YOUR VISIT

Our commitment to putting the health and safety of our patients and staff first is unwavering. We have always taken pride in the cleanliness of our clinic and we would like to advise you of some of the safety measures and procedures we are following to help protect you and our staff during your upcoming appointment:

  1. Pre-screen questions:
    1. Do you have a cough, flu-like symptoms, sore throat or fever?
    2. Have you been in contact with anyone who has been told or is suspected of having COVID19?
    3. Are you in the middle of a quarantine period or told you should be in quarantine?
    4. Have you recently returned from travelling or have travelled in the past 14 days?

If you have answered “YES” to any of the above questions we request that for everyone’s safety, please contact our team by phone or email to reschedule your appointment. Please be advised that ignoring these guidelines could result in refusal of treatment upon arrival.

  1. Please arrive at your recommended appointment time and not early. We are attempting to reduce any potential contact with other patients, and have reduced our waiting room to one chair. If possible, please use your bathroom facilities prior your arriving at the clinic
  2. Please do not arrive at the office sweaty. If you use a bike to commute – please allow yourself enough time to cool down and dry off.
  3. Please bring a mask to your appointment.
  4. Your temperature will be taken upon arrival prior to entering the clinic.
  5. Please proceed directly to the treatment room.

Please be aware that all treatment tables, chairs and touch points have been sanitized prior to your arrival.

The visit will proceed with both doctor and patient wearing a mask.

After your visit:

  1. Please proceed directly to the front. Our payment terminal is “tap enabled”. You can confirm any future appointments or make arrangements by phone at a later time.
  2. Please use the hand sanitizer dispenser on the way out. There are dispensers on both sides of the front door.

Thank you for your cooperation and we look forward to see you!

Clinic Set to Re-open on Tuesday May 19

Please note that with the improvement of the situation in BC and the gradual relaxing of physical distancing guidelines, we are anticipating the office will reopen on Tuesday May 19, 2020 for regular chiropractic services and Registered Massage Therapy.

We will be reaching out to all of you first who have had their regular appointments postponed, and updating your treatment schedules. We will be following all recommended safety guidelines and we will be sending out a notice of what to expect and how to prepare for your visit prior to your appointment. Click here to read the notice – PREPARATION FOR YOUR VISIT. 

Please note that we are continually monitoring advisories by the public health authorities closely and will update you if we need to extend this projected re-opening date.

We apologize for any inconvenience the period of temporary closure may have caused. Trust that we recognize the importance of your health care appointments and appreciate your understanding as we navigate this unprecedented and challenging situation together.

EMERGENCIES:  URGENT APPOINTMENTS WILL STILL BE SEEN UNTIL THE RE-OPENING ON MAY 19 ON AN INDIVIDUAL BASIS. PLEASE CALL THE OFFICE OR TO SEND AN EMAIL REQUEST – CLICK HERE

Our office has implemented recommended precautions and made various changes to create a safer environment for the health of our staff and patients. Please read more here:   COVID19 Office Preparedness information

Stay Safe and Healthy,

Dr. Gordon Gertz

UPDATE: COVID19 Temporary Office Closure – May 4

Dear patients,

As the health and safety of our patients and staff is of the greatest importance to us, in following public health authority recommendations on social distancing we have made the difficult decision to temporarily continue the closure of our clinic in an effort to help slow the spread of COVID-19.

Please note that with the improvement of the situation in BC and the gradual relaxing of physical distancing guidelines, we are anticipating the office will reopen on Tuesday May 21, 2020 for regular chiropractic services followed by Registered Massage Therapy sometime thereafter.

We will be reaching out to all of you first who have had their regular appointments postponed, and updating your treatment schedules. We will be following all recommended safety guidelines and we will be sending out a notice on what to expect for your visit, and any preparations required.

Please note that we are continually monitoring advisories by the public health authorities closely and will update you if we need to extend this projected re-opening date.

We apologize for any inconvenience this period of temporary closure may have caused. Trust that we recognize the importance of your health care appointments and appreciate your understanding as we navigate this unprecedented and challenging situation together.

EMERGENCIES:  URGENT APPOINTMENTS WILL BE SEEN DURING THIS TIME ON AN INDIVIDUAL BASIS. PLEASE CALL THE OFFICE OR TO SEND AN EMAIL REQUEST – CLICK HERE

When the office re-opens or before any emergency appointment request, please read the our COVID19 Office Preparedness information prior to attending your appointment.

Stay Safe and Healthy,

Dr. Gordon Gertz